Lead Certinia Financial Administrator

Role Overview

• Serve as the subject matter expert for Certinia Billing Central, Revenue Management, and core Accounting modules
• Lead the technical execution of end-to-end Quote-to-Cash operations within Salesforce and Certinia
• Manage and optimize Certinia system functionality to ensure accurate and efficient billing, revenue recognition, and financial processes
• Oversee daily billing and revenue operations to ensure timely, compliant, and accurate financial outcomes
• Partner closely with Finance and Accounting to support month-end close and ensure alignment between system activity and financial reporting
• Maintain data integrity across Certinia, Salesforce, and all integrated financial and operational systems
• Provide responsive user support and training to Finance, Accounting, Sales, and Operations teams
• Develop and maintain dashboards and reporting that enhance visibility into billing, revenue, and operational performance
• Document system configurations, workflows, and process changes to support continuity and compliance
• Collaborate across departments to reduce exceptions, streamline workflows, and support scalable operational processes
• Lead system enhancements, upgrades, and user acceptance testing activities
• Maintain role-based access controls and support audit and compliance requirements through accurate documentation and reporting
• Conduct periodic reviews of system data and workflows to proactively identify and resolve issues
• Drive automation and process improvements to reduce manual work and increase operational efficiency
• Support and enhance integrations with financial and operational platforms such as NetSuite, MuleSoft, Avalara, and BI Tools
• Drive continuous improvement by staying up-to-date on Certinia platform updates, Salesforce releases, and industry best practices
• Perform all other duties, as assigned

Requirements

• Bachelor’s degree in Accounting, Finance, Management Information Systems or related field and/or equivalent combination of education and/or experience
• 7+ years’ experience administering Certinia Billing, Revenue, or Accounting modules
• Certinia Accounting System Administration Certification strongly preferred
• Experience with NetSuite, MuleSoft, Avalara, and Tableau a plus
• Deep knowledge of Certinia Billing Central, Revenue Management, and core Accounting modules
• Strong understanding of Quote-to-Cash processes and end-to-end revenue operations
• Understanding of Salesforce configuration, data structures, and workflow behavior
• Strong knowledge base of GAAP (Generally Accepted Accounting Principles) related to billing and revenue
• Excellent understanding of SalesForce DocGen engines, OmniStudio and/or Conga
• Excellent analytical thinking skills to solve complex system, data, and process issues with minimal oversight
• Effective communication skills with both technical and non-technical team members
• Ability to collaborate cross-functionally to resolve issues, improve processes, and support the organization
• Ability to effectively manage multiple priorities in a fast-paced, deadline driven environment

Tech Stack

• Tableau

Benefits

• Comprehensive Health, Dental, and Vision plans
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources
• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such as team building activities, annual awards and kick-off parties
• Health and wellness-focused activities
• Relaxation Spaces
• In-office gourmet coffee, tea, fresh fruit and healthy snacks
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices