Key skills
CloudITSMServiceNow
About this role
Role Overview
- Own and govern the ServiceNow CMDB to ensure it is a trusted system of record supporting ITSM and ITOM
- Drive data quality, CI lifecycle management, and integration with discovery and automation capabilities
- Enable accurate impact analysis and operational decision-making
- Define and govern CMDB strategy, standards, and processes (ITIL 4, CSDM)
- Manage CI lifecycle and maintain accurate relationships across infrastructure, applications, and cloud
- Drive data quality via audits, reconciliation, and KPI tracking
- Integrate CMDB with Discovery, Service Mapping, and external data sources
- Support Incident, Problem, and Change with impact analysis and root cause insights
- Partner with stakeholders to ensure adoption, accountability, and continuous improvement
- Identify and implement automation opportunities
Requirements
- Hands-on ServiceNow CMDB experience
- Strong ITSM knowledge (Incident, Problem, Change)
- CI lifecycle and relationship modeling experience
- Discovery and data reconciliation knowledge
- Data governance and quality management experience
Tech Stack
- Cloud
- ITSM
- ServiceNow
Benefits
- Flexible work arrangements
- Professional development opportunities