Key skills
ERPCommunicationCollaborationNegotiation
About this role
Role Overview
- Manage a portfolio of customer accounts
- Contact customers via phone and email to follow up on overdue balances
- Negotiate payment plans and monitor adherence to terms
- Investigate and resolve disputes in collaboration with internal teams
- Maintain records of collection activities in ERP systems
- Identify high-risk accounts and escalate issues when necessary
- Support month-end and quarter-end closing activities related to AR
- Contribute to reduction of past-due balances and improvement of cash flow metrics
Requirements
- Fluent in Spanish and English
- Strong negotiation skills
- Experience in accounts receivable or collections
- Knowledge of ERP systems
- Excellent communication skills
Tech Stack
- ERP