Director, Planning, Continuous Improvement

Role Overview

• Provide direct and strategic leadership to managers and senior individual contributors of service supply chain planning
• Oversee global continuous improvement programs in process, data and people growth
• Address complex supply chain issues that need to be solved to improve service parts planning outcomes
• Drive multi-year supply chain strategies, developing business cases and financial models for investments
• Monitor key performance indicators for supply chain programs and projects
• Develop and execute a multi-year roadmap to modernize service supply chain planning capabilities
• Lead process redesign, automation initiatives, digital transformation programs, and adoption of advanced planning technologies
• Champion adoption and optimization of planning platforms such as Servigistics and other advanced planning solutions
• Leverage analytics, automation, AI, and digital technologies to improve forecasting accuracy, inventory optimization, and service performance
• Establish reporting frameworks and measurement systems that enable proactive decision-making
• Develop business cases, financial models, and investment strategies supporting supply chain transformation initiatives
• Partner with executive leadership to align planning priorities with broader business objectives and growth strategies
• Influence internal and external stakeholders to drive strategic decision-making and business value
• Drive continuous improvement programs focused on process optimization, data quality, automation, and operational governance
• Balance customer service, inventory, cost, and operational performance objectives while solving highly complex supply chain challenges
• Lead governance and risk management activities across strategic supply chain programs and lifecycle initiatives
• Lead and develop a global team of senior individual contributors
• Build organizational capabilities in planning, analytics, systems, and transformation leadership

Requirements

• Bachelor's degree in Supply Chain Management, Operations Management, Manufacturing Engineering, Business Administration, or a related discipline; advanced degree preferred
• Typically 12+ years of progressive experience in supply chain planning, service operations, or related functions
• Strong preference for experience in service parts planning and service supply chain management
• Demonstrated experience leading large-scale planning transformation, process modernization, and technology implementation initiatives
• Experience working within complex, global organizations and managing geographically dispersed teams
• Proven track record of delivering measurable business impact through planning excellence, operational improvements, and organizational leadership.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave