Responsible for delivery of assigned client SLA’s
Daily responsibility for the performance of repairers within an assigned area
Onboarding network repairers as required to provide optimal coverage and repair capacity
Managing operational performance of repairers across the Network Operations Team
Managing systems as appropriate to ensure delivery of data and performance metrics
Ensuring repairers complete all data requirements for the successful completion of repairs and subsequent reporting
Ensuring repairers meet all requirements of the business regarding compliance and documentation
Develop and initiate strategies to improve repairer performance including the use of balance scorecard and action plans
Build and maintain strong relationships with repairers
Attend meetings and provide positive input into client review meetings and client liaison
Enhance the business profile with repairers inside and outside the repair network
Manage and assist in customer complaint resolution
Attend internal and external meetings as required

Minimum of 5 years’ experience within a similar role
Experience of implementing and improving processes and procedures
Analytical skills with the ability to find solutions with data
Motivated with a desire to succeed on a personal and professional level
Ability to plan, manage and work on own initiative
Knowledge of collision repair process and methods
Background in collision repair sector
Good communication skills, both written and verbal
Ability to exceed targets on a consistent basis
Ability to think analytically, be a good problem solver, but to react effectively to scenarios in a pressured environment
Desirable (but not essential): Full UK Driving Licence
Recent experience in automotive engineering or bodyshop estimating / management
Knowledge of Audatex and other estimating systems
Knowledge of the working practices of insurers with regard to motor claims

33 days holiday, including bank holidays
Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
Enhanced maternity, paternity, adoption and shared parental pay
Life assurance at three times your basic salary
Free breakfasts and fresh fruit
A birthday surprise for everyone

Network Operations Manager

Key skills