Coordinate with local leadership to support AML hiring, onboarding, and training
Conduct monthly touchpoints, facilitate Lunch & Learn sessions, and provide PACE performance support
Oversee program launches using established templates and project plans
Support AML and client introductions, facilitate Value Measure Process setup for contracts with financial commitments
Participate in client reviews and corporate QBRs
Oversee customer performance tracking and drive change management/continuous improvements projects
Drive program governance, performance tracking, and continuous improvement
Track program value, milestones, AML activity, and RFP support metrics
Maintain AAMP Teams Channel with SOPs, playbooks, and templates
Lead the design and evolution of analytic tools across Development and Production environments
Create and maintain Smartsheet project plans and workstream documentation
Assess and qualify new opportunities to support both AAMP program growth and broader PCS equipment initiatives
Support and shape RFP responses and solution development
Deliver commercial training to Sales Directors, Care Alliance teams, and HSAMs
Serve as a subject matter expert influencing solution design and deal strategy
Participate in contract reviews to ensure alignment with scope and value

Bachelor's degree in Healthcare Administration, Business, Engineering, or related field
3+ years in healthcare asset management or program management
Experience with LEAN methodologies and continuous improvement
Strong cross-functional team management and communication skills
Ability to create SOPs, playbooks, and standardized documentation
Willingness to travel (~25%)
Executive level presence

Senior Services Manager – Advanced Asset Management Program

Key skills