Welcome new customers and lead them through a smooth implementation process from day one.
Manage a pipeline of new accounts over a 60-day onboarding period, focusing on product usage, feature training, and delivering early "wins."
Maintain engagement through the first 3 months of the customer lifecycle to ensure they are set up for long-term success and growth.
Work with a diverse range of stakeholders—from small business owners and General Managers to Hosts and Webmasters.
Consult with owners on social media and in-restaurant marketing strategies to increase diner awareness and traffic via the Yelp platform.
Partner closely with our Sales and Product teams to ensure a smooth handoff for new customers and provide feedback on the user experience.

2+ years of experience in Customer Success, Account Management, or SaaS Sales
Bachelor's degree preferred, or equivalent professional experience
Comfortable learning new software quickly; experience with CRM tools (like Salesforce) is highly preferred
Proven track record of hitting targets/KPIs in a performance-driven environment
Ability to present complex technical information in a way that is easy for non-technical business owners to understand
Ability to effectively prioritize tasks and manage a high-volume pipeline within a fast-paced environment
Excellent customer service skills with the ability to understand a business's unique "pain points" and provide tailored solutions
Ability to overcome objections, handle difficult conversations, and effectively "re-sell" the value of our products during the onboarding phase
A "get stuff done" attitude with a bias toward action and proactive problem-solving
Outstanding written and verbal communication skills coupled with deep empathy for the challenges of the hospitality industry
You thrive in a high-growth environment and view change as an opportunity rather than a hurdle

Full medical, vision, and dental coverage
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
7 paid wellness days
12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Professional development reimbursement
Work from home reimbursement

Restaurant Success Manager, Onboarding

Key skills