Key skills
ServiceNow
About this role
Role Overview
- Develop and maintain standardized procedures to implement and monitor vendor performance metrics and SLAs
- Monitor vendor performance results against contracted service levels
- Perform routine evaluations of vendor performance and software adherence
- Build and update ServiceNow dashboards for real-time access to vendor performance
- Prepare and present regular and ad hoc vendor performance and compliance reports
Requirements
- Bachelor’s degree in analytical, economics, computer science, or finance
- Minimum of 2 years of experience or recent college grad with professional internship experience
- Proficiency in Excel; experience with pivot tables and PowerBI is a plus
- Experience working cross-functionally with minimal supervision
- Ability to travel minimally, up to once a quarter
Tech Stack
- ServiceNow
Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- wellness incentives
- sleep improvement program
- diabetes management program
- virtual physical therapy
- emotional/mental health support programs
- weight management programs
- gastrointestinal health program
- substance use management program
- musculoskeletal surgery
- cancer treatment
- bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- college financial aid and application guidance
- Paid time off (PTO)
- educational assistance/tuition reimbursement
- MetLife Legal Plan
- group auto and home insurance
- pet insurance
- commuter benefits
- discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- employer matching donation
- workplace accommodations
- Adoption assistance
- backup day care and eldercare
- support for neurodivergent adults, children, and caregivers
- caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- paid parental leave
- support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave