Portfolio Management: Lead 25 to 50+ concurrent, cross-functional projects from inception to completion.
Project Planning: Translate Statements of Work (SOWs) into actionable project plans, milestones, and dependencies.
Client Leadership: Serve as the primary client contact, guiding deliverables, timelines, and enforcing accountability.
Stakeholder Communication: Run structured updates, routine meetings, and handle conflict or escalations smoothly.
Resource Optimization: Monitor team capacity, resolve scheduling conflicts, and manage project pacing.
Risk & Change Management: Track project risks, handle scope adjustments, and re-forecast timelines as needed.
Financial Tracking: Monitor budget burn rates, track project hours, and maintain accurate PM system records.
Quality & Frameworks: Maintain scalable delivery templates while ensuring all deliverables meet QA standards and there is alignment with the agreed scope.
Performance Reviews: Track active project metrics and conduct post-project reviews for continuous improvement.
Requirements
3+ years of experience managing customer-facing projects in a Professional Services, web development, SaaS, or eCommerce environment.
Experience managing high volumes of concurrent projects in a Professional Services or SaaS environment.
Solid skills in scoping, scheduling, risk management, and customer communication.
Ability to create project plans from SOWs and manage through execution in a high-volume services delivery environment.
Experienced user of project management tools such as Wrike, Asana, or similar.
Bonus Points If You Have:
PMP or CSM certification
Experience with Salesforce
Familiarity with eCommerce platforms or integration