Applications Support Consultant, SharePoint

Role Overview

• Provide technical support for SharePoint and web-based applications
• Troubleshoot, analyze, and resolve application issues and production problems
• Utilize configuration management, design, and debugging tools to support application environments
• Develop code enhancements, fixes, and application improvements following technical standards
• Work directly with business users to gather requirements and ensure solutions meet business needs
• Review project workplans and execute assigned tasks effectively
• Provide status updates and communicate progress to team leads
• Identify, track, and resolve project risks and issues
• Develop contingency plans when necessary
• Create and maintain detailed system and technical documentation
• Participate in process improvement initiatives and recommend solution enhancements

Requirements

• Bachelor's Degree or equivalent technical education
• 6+ years of experience in technical support and application projects
• Experience supporting SharePoint and web applications
• Experience with configuration management, design, and debugging tools
• Strong troubleshooting and problem-solving skills
• Experience gathering business requirements and working with end users
• Strong documentation and technical writing skills
• Ability to work independently and collaboratively within a team environment
• Excellent communication and stakeholder management skills

Benefits

• Flexible work from home options