Engineer II
Canada
Full Time
6 hours ago
$67,740 - $94,836 CAD
No Sponsorship
Key skills
ITSMServiceNowAnalyticsCommunicationCollaboration
About this role
Role Overview
- Provide hands-on Level 2 support insights into enterprise applications and infrastructure services
- Analyze application, platform, and infrastructure incidents to identify recurring issues and operational gaps
- Support L2 teams with incident trends and aging analysis
- Collaborate with stakeholder teams to ensure enhancements align with release and upgrade standards
- Respond to audit requests by providing accurate artifacts, process evidence, and compliance documentation
Requirements
- Hands-on experience in Level 2 application support
- Hands-on ServiceNow development or advanced configuration experience
- Understanding of ITSM operational reporting and analytics
- Excellent stakeholder communication and collaboration abilities
- ITIL v3 or v4 Certification (preferred)
- ServiceNow CSA / Application Developer (preferred)
Tech Stack
- ITSM
- ServiceNow
Benefits
- Equal opportunity employer
- Inclusion and accommodation of all individuals