Help Desk Intern
Florida, United States of America
Internship
1 day ago
$18 USD
No Visa Sponsorship
Key skills
FirewallsSwitchingVMwareActive DirectoryCommunicationTime Management
About this role
Role Overview
- Provide first line response for users requiring assistance with IT issues
- Respond to technical assistance requests via phone, email, and Help Desk management system
- Track issues to resolution and update the internal knowledge base
- Communicate findings with relevant business units
- Escalate more involved problems to appropriate support teams
- Act as a liaison between customers and technical escalation teams
Requirements
- Familiarity with Windows Desktop and Server operating systems
- Knowledge of Active Directory
- Proficiency in Microsoft Lync and Exchange
- Experience with Office applications
- Understanding of VMWare and backup solutions
- Knowledge of firewalls and network switching
- Ability to handle remote monitoring and support tasks
- Organizational and time management skills
- Problem-solving abilities
- Telephone confidence
- Written and verbal communication skills
Tech Stack
- Firewalls
- Switching
- VMware
Benefits
- Flexible schedule
- Professional development opportunities