Develop and maintain relationships with clients and multiple insurance companies
Provide day to day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities
Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
Provide support to Account Managers, including the set-up of new groups, client service, and administration
Maintain security and confidentiality of client information
Provide benefit plan administration training for new and existing clients
Assist clients with claims and online processing
Coordinate timely preparation and delivery of necessary client materials

2+ years of professional experience in the group benefits industry
2+ years of professional experience working in a client focused environment with a commitment to service excellence
Fluency in both French & English (written & verbal) is required
Completion of post-secondary education in a relevant field
Positive and professional attitude that encourages collaboration and relationship building
Strong conflict resolution skills
Excellent problem solving and troubleshooting skills
Excellent communication skills, both written and verbal
Ability to multi-task and prioritize to meet client and internal needs.

Bilingual Client Service Specialist

Key skills