Lead end-to-end data acquisition and integration operations across 450+ healthcare facilities
Engage directly with client leadership, business development, and business operations leadership teams
Serve as the primary point of contact for new technical initiatives requiring Data Acquisition involvement
Provide day-to-day leadership and operational oversight to the Data Acquisition Engineering team
Coordinate cross-functional efforts across Operations, Engineering, Data Intelligence, vendors, and client stakeholders
Oversee HL7, FHIR, API, and flat-file integration workflows
Manage vendor and external partner relationships
Own production support operations, including issue prioritization and escalation management
Establish and maintain SOPs, implementation standards, support playbooks, and knowledge management materials
Monitor delivery performance, support volumes, and integration health
Drive operational maturity initiatives including workflow optimization, intake quality improvement, and monitoring capabilities
Support validation planning and operational readiness activities for new implementations
Requirements
Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience required
Minimum 5 years of experience in healthcare technology, healthcare data, integrations, interoperability, implementation delivery, or related data operations functions
Minimum 5 years of experience coordinating or leading cross-functional initiatives, implementations, operational support workflows, or technical delivery efforts
Experience managing high-volume or multi-source healthcare data integration environments
Demonstrated experience with healthcare data integration methods and formats including HL7, FHIR, APIs, flat files, and related interoperability workflows
Strong understanding of implementation lifecycles, production support processes, issue triage, validation coordination, and stakeholder management
Ability to translate business and operational requirements into clear technical context
Strong written and verbal communication skills
Demonstrated ability to lead through ambiguity and drive alignment across teams
Experience developing SOPs, implementation templates, support playbooks, and knowledge management materials
Experience with ticketing, documentation, project management, or workflow tools such as Jira, Confluence, ServiceNow, MOVEit, OnBase, Mirth, Firely, or similar platforms preferred
Strong attention to detail, follow-through, and accountability in a fast-paced healthcare technology environment
Tech Stack
ServiceNow
Benefits
Comprehensive benefits package designed to support your health, financial well-being, and work-life balance