Identifying and qualifying conversion, upsell, and cross-sell opportunities within the existing free and paying customer base
Educating customers on additional features, higher plans, or complementary products
Generating a qualified expansion pipeline and handing off opportunities to Sales or Account Executives
Supporting lifecycle and expansion campaigns with targeted outreach and follow-up
Partnering with Growth and Lifecycle Marketing on campaigns, messaging, and customer journeys
Maintaining accurate CRM data, documenting conversations, outcomes, and customer feedback
Proactively reaching out to customers showing churn risk, low engagement, or product friction
Re-engaging inactive or at-risk accounts through email, calls, and LinkedIn
Collecting and sharing churn insights and objections with Customer Success, Product, and Growth teams
Using CRM and product usage signals to prioritise accounts and actions
Continuously improving processes based on data and feedback

1-3 years of experience in Sales Development, Customer Success, Account Management, or Growth roles
Excellent communication skills in English, Italian, and a third European language, preferably German or Spanish
Comfortable engaging customers via email, calls, and LinkedIn
Strong communication and listening skills, with a consultative mindset
Data-driven approach and curiosity for product usage and lifecycle signals
Experience with CRM tools (HubSpot or similar preferred)
Ability to work autonomously in a remote, international team
Experience in B2B SaaS is a strong plus
Interest in privacy, compliance, or tech products is a bonus

Growth Sales Development Representative, Italy

Key skills