The ITOM Intermediate Platform Engineer is responsible for supporting and enhancing the ServiceNow ITOM product suite within the Group Technology & Transformation segment.
This role focuses on implementing and operating ServiceNow ITOM Visibility (Discovery, Service Mapping, Agent Client Collector) and ITOM Health (Event Management, Metric Intelligence, Health Log Analytics), along with related integrations that enable proactive, service‑aware operations.
The engineer ensures CMDB accuracy, integrates monitoring tools, reduces alert noise through AIOps, and improves triage and remediation processes in Service Operations Workspace.
The role works closely with SRE/Operations, Application Owners, and ITSM teams.

Minimum 3 years hands-on experience with at least three ITOM applications : Discovery, Service Mapping, Event Management, Orchestration, Cloud Management
Strong understanding of CI classes, relationships, reconciliation, and CMDB data integrity
Ability to design, build, and maintain patterns, probes, sensors, workflows , and event rules
MID Server configuration and troubleshooting
API integrations ( REST/SOAP ) and third‑party monitoring tool integrations (e.g., SolarWinds, Dynatrace)
JavaScript , Glide API; PowerShell/Python (advantage)
Networking fundamentals: TCP/IP, DNS, SNMP
OS basics: Windows & Linux administration
Cloud concepts: AWS, Azure, Google Cloud (certifications advantageous)
Event rules, alert correlation, and ITIL‑aligned event management.

Intermediate ServiceNow Platform Engineer – ITOM

Key skills