Customer Service Coordinator, German & Dutch Speaking

Role Overview

• Support customers experiencing vehicle breakdowns across Europe
• Take full ownership of customer cases and coordinate solutions from start to finish
• Communicate regularly with customers, repair centers, and service partners
• Provide timely updates regarding repair progress and service status
• Coordinate with dealers and technical teams to ensure efficient problem resolution
• Deliver outstanding customer service through proactive communication
• Identify solutions and alternative approaches when unexpected challenges arise
• Maintain accurate records and case documentation
• Collaborate closely with colleagues in a multicultural and multilingual environment

Requirements

• Fluent German and Dutch (written and spoken)
• Good English communication skills
• Strong customer service mindset
• Excellent communication and interpersonal skills
• Ability to remain calm and solution-oriented under pressure
• Proactive and productive problem-solving approach
• Team-oriented attitude with strong collaboration skills
• Motivation to learn and continuously develop professionally

Benefits

• Competitive salary package
• Shift allowances
• Meal vouchers
• Transportation cost support
• Well-being and employee assistance services
• On-site restaurant facilities
• International and multicultural work environment
• Strong career development and internal growth opportunities
• Comprehensive onboarding and training programs
• Healthy work-life balance