Partner with Executive Leadership to define and execute the global operations strategy aligned with LXT’s growth and profitability goals
Establish the operating model across delivery and quality functions
Drive adoption of automation & AI-led capabilities across operations
Act as the executive sponsor for operational transformation initiatives
Own performance across delivery, including quality, throughput, SLAs, client management, and KPIs such as GM, utilization, cost-to-deliver, and quality performance
Drive continuous improvement through KPI tracking, reporting, and intervention
Oversee operational budgets and cost optimization strategies
Lead and develop delivery team members across global regions
Oversee development of scalable workflows and SOPs, data and reporting infrastructure, and workforce systems
Champion the buildout of platform automation and improvements, expert intelligence capabilities, and AI-driven quality management
Partner with the growth team to support strategic opportunities and solutions development
Client POC, ensuring consistent delivery experience and adherence to contractual requirements
Act as an escalation point for complex client issues
Drive succession planning and leadership capability development
Establish a high-performance culture aligned with LXT values
Manage cross-functional dependencies across Sales, HR, Tech, and Finance

Bachelor’s degree required; MBA or advanced degree preferred
8-12 years of experience in operations leadership, preferably in AI data services, BPO, or technology-enabled services
Proven experience leading global, multi-functional teams
Strong understanding of sourcing and workforce operations, project, delivery, quality management, and financial planning and margin optimization
Demonstrated experience in operational transformation or automation initiatives
Excellent executive communication and stakeholder management skills
Strong analytical, problem-solving, and decision-making abilities

VP of Operations

Key skills