Customer Experience Specialist, Customer Success – Splunk

Role Overview

• Drives strategic, technical and complex adoption strategies across large, strategic customer segments
• Regularly leads customized technical enablement initiatives such as executive briefings
• Acts as a trusted advisor to senior customer leaders
• Oversees TAP execution and integration across multiple teams
• Demonstrates deep knowledge across several products in a secondary architecture
• Runs adoption business reviews and updates TAPs
• Partners with Sales and CX leadership to co-create adoption journeys

Requirements

• Bachelors + 5 years of related experience, or Masters + 4 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
• Expert level (e.g., CCIE) or equivalent relevant certification expected
• Industry trend certifications

Benefits

• medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year
• flexible vacation time off program
• 80 hours of sick time off