Key skills
SFDCSaaSSalesforceCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Execute foundational customer success strategies to ensure customer satisfaction
- Build and maintain strong customer relationships
- Provide proactive support and drive measurable outcomes
- Conduct discovery conversations to identify customer goals and pain points
- Lead customers through the onboarding process
- Monitor customer health metrics and adoption trends
- Collaborate with internal teams to address customer needs
- Serve as the primary point of contact for account escalations
Requirements
- BA/BS degree or equivalent work experience
- 5+ years in customer-facing roles, including 3+ years in account management or sales
- Proven experience working with SaaS solutions
- Strong relationship management skills
- Demonstrated success in meeting renewal and expansion targets
- Analytical mindset with experience leveraging customer data
- Exceptional verbal and written communication skills
- Proficiency with Salesforce.com and Google Suite
- Strong organizational skills
- Familiarity with customer success methodologies
- Must be fluent in Spanish and English.
Tech Stack
- SFDC
Benefits
- Health insurance
- Wellness programs
- Professional development opportunities
- Paid time off
- 401(k) matching