Conduct onboarding: Ensure customers can start using our platform quickly and independently.
Lead training sessions: Help customers gain a deeper understanding of the software and get more value out of hellomateo.
Support day-to-day operations: Be pragmatic, fast, and reliable — you’re there when it matters.
Optimize the customer journey: Analyze usage data and feedback and continuously refine the process.
Identify growth opportunities: Spot up
and cross-selling opportunities in close coordination with Sales.
Be the voice of the customer: Bring customer perspectives directly to the product and tech teams.
Structure feedback: Document user feedback and KPIs to continuously improve our services.

Excellent verbal and written communication skills
Fluent German (C2) and good English (B2)
Ability to explain complex topics clearly and concisely
Team player with the ability to collaborate effectively across departments
Structured, self-directed working style — able to handle multiple priorities simultaneously
Basic understanding of software and digital products
Prior experience in Customer Success or a similar role is a plus — but not required

Customer Success Manager – m/f/d, Software Startup

Key skills