Key skills
SalesforceCommunicationCollaborationCustomer Success
About this role
Role Overview
- Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices.
- Support customers through their initial journey, setting them up for long-term success on the platform.
- Become a subject matter expert on the Cledara platform.
- Proactively identify opportunities for customer growth and expansion.
- Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio.
- Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities.
- Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.
Requirements
- 2+ years experience in Customer Success, preferably in the tech space
- Proven track record in startup/scaleup
- Excellent communication skills
- Excellent English
- Experience with Salesforce a nice to have
- Happy working towards ambitious targets
- Demonstrated willingness to learn and improve
- Passion for the Customer Success space
- Familiar with basic finance terminology
Benefits
- Compensation: A starting salary of £30,000
- £40,000 (depending on experience).
- Health and Wellness: Access to a Private Medical Insurance plan and a corporate ClassPass account.
- Professional Growth: A £/€500 annual training budget to support your ongoing learning and development.
- Work Environment: A vibrant office space featuring outdoor terraces, showers, and secure bike storage. This role will involve a hybrid model, with 3 days per week in the office, to foster collaboration and team culture.
- Tech: We will provide the tools you need to succeed, including an Apple MacBook.
- Culture and Food: A €100 per month food allowance to support your team lunches and daily sustenance, regular company offsites, and complimentary fruit, snacks, and team lunches.