Customer Service: Act as the customer's main point of contact, ensuring an exceptional experience from start to finish, always aligned with Kovi's tone of voice.
Business Knowledge: Understand our business model and ensure that all information provided is accurate and compliant with our processes and contracts.
Sales Techniques: Use sales techniques such as open-ended questions, rapport building, and objection handling to delight customers.
Documentation: Manage all required customer documents and signatures efficiently.
Product Focus: Stay up to date on our core product — cars — and know their specifications and models.
Service Distribution: Use CRM tools or in-person queuing systems to optimize customer service.

Education: Bachelor's degree completed or in progress.
Advantage: Courses related to Sales are a plus.
Experience: Previous experience in Sales or Customer Service is desirable.
Tools: Familiarity with Google Workspace and CRM systems.
Skills: Strong verbal and written communication, attention to detail, and proactivity.
Empathy and Active Listening: Understand our customers' needs.
Persuasion and Negotiation: Ability to influence and lead negotiations.
Results Focus: Committed to meeting targets and objectives.
Adaptability: Ability to adjust to different situations and challenges.

Life Insurance: To take care of our greatest asset: our Kovers.
Health Insurance: It's important to take care of your health and well-being.
Dental Plan: So you can keep a great smile!
Flash Card: Your meal and/or food allowance on a single card.
Commute Voucher or Fuel Allowance: You choose how you get around.
Parents & Children: Childcare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
Wellhub: All Kovers are entitled to exercise with part of the cost subsidized by Kovi.
Kovenção: A company-wide meeting held by Kovi leadership to keep everyone informed about the business status.

Sales Consultant

Key skills