Community Manager

Role Overview

• Lead community engagement planning and execution across key platforms for entertainment and gaming clients, developing voice, tone, and moderation standards for each community.
• Build positive, inclusive community spaces that reflect each brand and IP authentically, and manage onboarding flows so new members have a clear and welcoming entry into each community.
• Enforce community guidelines and handle sensitive or escalating situations with empathy and professionalism.
• Draft and publish community updates, event announcements, campaign messaging, and known-issue communications. Adapt your writing across different IPs, audiences, and platforms while maintaining a consistent brand-conscious voice.
• Support content strategy across Discord, Reddit, TikTok, Instagram, Roblox, and other relevant channels. Collaborate with campaign and creative teams on polls, UGC prompts, contests, and activations.
• Monitor community sentiment and engagement trends across platforms, surface recurring themes to leadership, and provide weekly qualitative and quantitative reporting on community health, growth, and campaign performance.
• Coordinate campaign activations including Discord Stage events, Reddit AMAs, in-game activations, livestream coordination, giveaways, scavenger hunts, and live programming.
• Manage prize distribution, reward tracking, and winner communications across active campaigns.
• Partner with creative, development, and strategy teams to align messaging and support client objectives. Serve as the voice of the community internally, bringing member sentiment and fan behavior into campaign planning.
• Build and maintain relationships with active community members, moderators, and brand advocates across client servers.

Requirements

• 2+ years of experience in community management, social media management, player engagement, or a related role.
• Demonstrated experience managing online communities across platforms such as Discord, Reddit, or major social channels.
• Solid understanding of Discord including server structure, moderation tools, role systems, bots, and community best practices.
• Strong knowledge of gaming communities and player behavior across platforms including Roblox, Fortnite, and other major gaming ecosystems.
• Exceptional written communication skills with the ability to write in different voices and tones for different brands and audiences.
• Strong verbal and oral communication skills with comfort presenting in team settings and community-facing events.
• Proven ability to monitor community sentiment and translate player feedback into actionable insights.
• Ability to manage multiple client communities and campaign timelines simultaneously in a fast-paced environment.
• Comfortable working flexible hours including evenings and weekends during active campaign windows and live events.
• Genuine passion for gaming and entertainment culture and a deep understanding of what drives fan communities.

Benefits

• $35
• $50 per hour