Help Desk Support Specialist – Intermediate
Southport, North Carolina, United States of America
Full Time
3 hours ago
Visa Sponsor
Key skills
ServiceNow
About this role
Role Overview
- Provide onsite customer support for SDDC local and remote users
- Troubleshoot various IT issues including workstations, software, and connectivity
- Create, track and manage incidents in ticketing system
- Provide after-hours on-call support when required
Requirements
- Active Secret clearance
- Minimum 5 years of help desk, customer support, IT support experience
- Experience with ticketing systems (AESD, Remedy, ServiceNow)
- Knowledge of Microsoft Windows, Microsoft 365, and peripherals
- DoD secure environment awareness
Tech Stack
- ServiceNow
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development