Professional Services Manager – Offline, Online

Role Overview

• Lead live onboarding and training sessions with customers
• Configure Connecteam based on provided requirements
• Upload and manage employee data accurately
• Perform QA and thorough review of setups before go-live
• Advise customers on best practices

Requirements

• 1+ year of experience in SaaS onboarding, implementation, or technical support
• Strong technical aptitude and attention to detail
• Native or near-native English level
• Ability to break down complex requirements
• Confidence working with non-technical managers
• Previous experience with SaaS configuration or back-office support is a plus

Benefits

• Exceptional customer onboarding and configuration support
• Hands-on guidance for translating workflows into a working system
• Opportunity to collaborate with global teams
• Work with various tools including Notion, Google Docs, Zoom, and more