Retention Sales

Role Overview

• Support Comcast Business Services to retain existing customers
• Use active listening and empathy to resolve customer issues
• Communicate with various departments to rectify customer issues
• Offer product bundles and price points to minimize churn
• Contact clients at high propensity churn points
• Meet or exceed retention goals for all product lines
• Collaborate on customer satisfaction campaigns and initiatives

Requirements

• High School Diploma / GED
• 2-5 Years relevant work experience
• Billing Tools
• Inbound/Outbound Call Center Proficiency
• MS Suite Proficiency
• MS Teams Proficiency
• MS Outlook Proficiency
• Sales
• Customer Accounts required

Benefits

• Best-in-class Benefits
• Support you physically, financially and emotionally through the big milestones and in your everyday life.