Key skills
Stakeholder ManagementCommunication
About this role
Role Overview
- Manage and monitor the end‑to‑end shipment process
- Coordinate with various stakeholders involved in shipment handling
- Orchestrate the overall flow of shipments to ensure seamless execution
- Provide value‑adding business solutions through strong process understanding
- Resolve customer and stakeholder queries promptly and professionally
- Maintain a customer‑centric approach, preventing errors and ensuring continuous improvement
- Prepare and submit documentation accurately and on time
- Support cross‑sell and up‑sell initiatives and contribute to customer retention
- Adhere to SOPs and IOPs during daily operations
- Identify process deviations and proactively communicate them
- Respond to inquiries promptly and escalate issues when required
- Maintain effective communication, including participation in client calls
- Record and report performance insights to support service improvements
- Collaborate with KCMs and the Commercial team to strengthen customer relationships
- Comply with customer‑specific SOPs and monitor related KPIs
- Execute reports and tasks assigned by the Team Leader/Manager
Requirements
- Experience in Logistics or related fields
- Fluent Portuguese and English, Spanish a plus!
- Excellent communication and stakeholder management skills
- Strong customer‑centric mindset and passion for service excellence
- Results‑driven attitude with strong organizational skills
- Ability to work effectively under pressure
- Team‑oriented mindset and collaborative spirit
- Solid understanding of operational processes
- Sense of urgency and persistence in driving issues to closure
- Positive, proactive, and solution‑oriented attitude
Benefits
- Competitive benefits
- Cutting‑edge development programs