Operations Systems Support Specialist

Role Overview

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Requirements

• Associate or Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field; equivalent work experience may be considered.
• 2+ years of experience supporting ERP, property management, or other business-critical software systems.
• Experience supporting Yardi Voyager or comparable property management software preferred.
• Experience in property management, multifamily housing, or affordable housing environments preferred.
• Ability to train and support users with varying levels of technical experience.
• Technical Competencies
• Experience with Yardi Voyager (preferred) or comparable ERP/property management systems.
• Knowledge of RentCafe, CRM Systems, or related property management technology platforms preferred.
• System troubleshooting and support ticket management.
• Basic understanding of system integrations and data flow between platforms.
• Report support and troubleshooting.
• Experience supporting software upgrades, testing, and system updates.
• Ability to create and maintain system documentation and user guides.
• Proficiency with Microsoft Office, including Excel.

Tech Stack

• ERP

Benefits

• Health Plans
• Medical, dental, vision, FSA, and HSA
• Family Leave
• Paid birth & bonding leave
• Employer Paid Benefits
• Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
• Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
• 401(K)
• 3% company contribution, 100% vested after 2 years of employment
• Competitive PTO
• 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
• Health and Wellness
• fitness membership reimbursement program
• Free stays in Roers’ properties guest suites
• Rent Discount
• 20% discount for employees living in Roers Companies properties
• Employee Referral Bonus Program
• $2,500 referral bonus paid once referred candidate completes 60 days of employment
• Charitable Match Program – Roers matches employee donations to charitable organizations
• Professional Development Opportunities
• Employee Assistance Programs