Design and maintain robust and effective internal workflows.
Provide day-to-day support to our front line of EDI Business Process Analysts.
Assist other team members to meet established deadlines and customer expectations.
Coordinate validation of requirements with third-party administrators.
Support third-party administrators and internal processing areas by troubleshooting data and processing issues.
Coordinate and develop implementation strategy with third-party administrators for different EDI/API connection types.
Act as a liaison between the business community and IT.
Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems.
Respond to internal and external inquiries regarding connection(s).
Service customers to meet their needs by responding promptly to communications.
Handle complex calls requiring research and explanations.
Attend relevant training and participate in team meetings.

Experience working with Benefit Administration platforms: Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etc.
Strong ability to manipulate data files: 834, CSV
Experience working with API connections (HTTP, REST, Web API, etc.)
Excellent communication skills, both oral and written
Demonstrated analytical skills
Ability to function in a team environment and build strong working relationships
Experience working in insurance industry preferred
College degree preferred

Data Exchange Analyst II

Key skills