Fleet Client Services Specialist II

Role Overview

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts
• Encourage customers to schedule repairs and maintenance in advance
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years’ experience in a related field
• Excellent verbal and written communication skills
• Proven track record to collaborate cross-functionally
• Excellent organizational skills and the ability to balance a variety of tasks
• Strong Excel and data entry skills
• Common knowledge of the trucking industry
• Ability to work independently and collaboratively within a team environment
• Excellent problem-solving skills
• Drug Testing
• must clear a pre-employment drug test

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))