Respond to participant inquiries about their employer-sponsored group insurance plans.
Assist clients with insurance coverage.
Provide general information about the organization.
Refer clients to specialists when needed.
Receive, understand, resolve complaints, and offer solutions.
Provide support and guidance while complying with internal policies.
Perform additional related tasks as assigned by the Service Manager.
Maintain strong client relationships through follow-up.
Identify and suggest improvements to enhance our services.
Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form.

High school diploma or equivalent
Customer Service: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus.
User experience with good working knowledge of the Office Suite
Comfortable with technology
Group Insurance product knowledge is an asset

Customer Service Representative

Key skills