Team Member, Closing Agent – Vendor Management

Role Overview

• Recruit new qualified vendors to be added into the database
• Maintain professional relationships with vendors
• Update county coverage area, products and fees
• Review performance and quality of vendors
• Communicate with vendors regarding performance and quality
• Work with vendors to ensure adherence to ServiceLink processes and expectations
• Make necessary updates to vendor profiles, as needed
• Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps
• Monitor vendors for overall performance and counsel, as necessary
• Help seek resolution to any billing/payment inquiry
• Maintain team folders
• Meet production goals and accuracy requirements
• Follow up for appointment updates and other vendor-related task, as needed
• Answer incoming phone calls
• Work directly with other internal departments, as needed
• Perform all other duties as assigned

Requirements

• High School diploma or equivalent required
• Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required)
• Detail oriented, efficient and organized
• Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
• Must be able to work overtime if needed
• Must be able to multi-task
• Knowledge of basic functions of a smartphone

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) plans
• Employee Stock Purchase Plan
• Paid vacation and sick time