Provide Tier 1 and Tier 2 technical support for approximately 200 end users.
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Manage user accounts, permissions, and group memberships in Active Directory and Microsoft 365.
Assist with the administration of Microsoft 365, Azure/Entra ID, and cloud-based services.
Monitor and respond to service desk tickets, ensuring timely resolution and escalation when necessary.
Support network infrastructure, including switches, wireless access points, VPN connectivity, and printers.
Perform system updates, patch management, and endpoint maintenance.
Assist with backup, recovery, and disaster recovery activities.
Support cybersecurity initiatives, including MFA administration, endpoint protection, vulnerability remediation, and security awareness efforts.
Maintain accurate IT asset inventories, system documentation, and standard operating procedures.
Assist with audits and compliance requirements, including CMMC Level 2 and NIST SP 800-171 controls.
Participate in onboarding and offboarding activities for employees and contractors.

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
0–3 years of IT support, help desk, or systems administration experience.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent are desirable.

Junior IT Administrator

Key skills