About this role

Monitoring the suite entrance and occupying the front desk of the Medicaid RPA unit ensuring that all Agency and State of Florida staff are in possession of the proper security and identification badges, and to prevent tailgating by unauthorized persons.
Provides coverage for front desk/reception duties including but not limited to the following: screening staff for proper identification, receiving, screening and routing telephone calls, processing and distributing incoming and outgoing mail, as needed.
Completes mail log requests submitted by Medicaid Complaint Operations and Fair Hearing staff, and sends requested documents via email, fax, or postal mail.
Responsible for Maintaining up-to-date knowledge concerning the Florida Medicaid program.

Two years of experience providing a professional level of customer service in a fast-paced consumer centric environment.

No state income tax for residents of Florida;
State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;
Savings & Spending Accounts;
401 (a) FICA Alternative Plan administered through VALIC (tax-deferred Retirement Savings Plan);
Participation in the Florida Deferred Compensation Plan (457b)

OPS Human Services Program Specialist

Key skills