Lead and support workplace investigations involving allegations of inappropriate behavior, sexual harassment, discrimination, retaliation, and unfair employment practices, ensuring timely, objective, and compliant case resolution.
Conduct thorough fact-finding activities, including interviews, documentation reviews, and evidence analysis, and prepare clear, well-documented, and legally defensible investigation summaries and recommendations.
Serve as a primary resource for complex employee relations concerns, providing guidance to associates and People Leaders on navigating sensitive workplace issues and mitigating organizational risk.
Partner with People Leaders to address investigation findings, determine appropriate actions, and support resolution of interpersonal conflicts in a consistent and policy-aligned manner.
Provide coaching to leaders on handling employee concerns, reinforcing appropriate workplace behaviors, and preventing recurrence of employee relations issues.
Collaborate with HR Centers of Excellence (COEs) to ensure consistent interpretation and application of policies, and to enhance resources that support self-service and proactive issue resolution.
Identify trends and themes from investigations and employee relations cases, and partner with HR leadership to drive process improvements, standardization, and risk mitigation strategies.
Maintain accurate and timely case documentation, ensuring completeness and alignment with internal standards and legal guidelines.
Contribute to continuous improvement efforts by developing and updating investigation procedures, documentation standards, and best practices.
May also support other HR Advisor consulting services such as accommodation cases and performance management consultations.
Participate in projects and initiatives, as directed by the People Experience leadership team.
Requirements
Bachelor's degree in Human Resources, Business Administration, or related field preferred or a minimum 4 years of progressive HR experience in lieu of a degree.
A minimum of 3 years' experience in Human Resources in an HR Business Partner, Advisor, Manager or Generalist capacity.
Demonstrated experience conducting and managing investigations involving allegations such as harassment, discrimination, retaliation, inappropriate behavior, unfair employment practices and policy violations with a strong understanding of applicable employment laws.
Proven ability to handle complex and sensitive employee relations matters, applying sound judgement, objectivity and a risk based approach to decision making.
Strong written and verbal communication skills, with the ability to produce clear, thorough, and legally defensible documentation and effectively engage with all levels of the organization.
Ability to work independently, manage multiple cases simultaneously, and drive timely resolution with minimal direction.
Strong consulting and relationship management skills, with the ability to influence and support leaders through difficult and sensitive situations.
Demonstrated interpersonal and conflict resolution skills, with experience de-escalating issues and facilitating effective outcomes.
Solid business acumen, analytical skills with the ability to identify trends, assess risk and inform decision making within operational environments.