Process Manager, Incentive Manager

Role Overview

• Creating and validating processes
• Own the end-to-end design, execution, governance, and optimization of complex reward, volume-based incentive, and rebate calculation workflows for automated and manual incentives.
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Providing subject matter expertise on processes when representing the department in projects and other meetings
• Managing and leading a team of associates

Requirements

• Bachelor’s Degree or Military experience
• At least 5 years of experience in Process management
• Master’s Degree or MBA (Preferred)
• Lean certification or Six Sigma certification (Preferred)

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.