Senior Associate, Process Manager – Debt Billing

Role Overview

• Own the strategic governance, execution, and final validation of end-to-end billing for the Discover Debit network.
• Collect, analyze and measure process data for reporting to senior leadership and executives.
• Resolve complex problems or transactions, interpreting against policies and guidelines.
• Maintain formal process documents and project reports.
• Collaborate on larger initiatives and represent department interests.
• Coach and train junior PM levels on processes and performance targets.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
• Bachelor’s Degree or military experience (Preferred)
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (Preferred)

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Performance based incentive compensation