Process Manager, Fee Billing

Role Overview

• Oversee the daily intake, setup, and validation of fee billing forms
• Ensure timely and accurate fee mapping for transactions
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity
• Drive continuous improvement in billing accuracy, cycle time, and audit readiness
• Collaborate with internal teams to ensure fee setups align with contractual terms
• Maintain audit-ready documentation for all fee setups
• Provide day-to-day guidance to junior analysts and contractors

Requirements

• Bachelor’s Degree or Military Experience
• At least 5 years of experience in Process management
• Lean certification or Six Sigma certification

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being