Account Executive – Remarketing

Role Overview

• Lead implementation and onboarding for newly signed strategic remarketing accounts, ensuring a smooth handoff from sales to operations.
• Serve as the primary day-to-day point of contact for assigned accounts, managing inquiries, escalations, and follow-through to resolution.
• Coordinate internally with Vehicle Remarketing sales and operations teams to align on account requirements, timelines, and service delivery.
• Facilitate recurring client touchpoints, including monthly status calls and coordination of quarterly business reviews (QBRs).
• Prepare meeting agendas, performance reporting, and action item recaps to drive accountability and ongoing improvement.
• Identify and communicate trends, risks, and opportunities across the book of business; recommend solutions that improve client outcomes and retention.
• Support strategic client projects on a short-term basis, partnering with leadership and cross-functional teams to deliver against scope and timelines.
• Maintain accurate account documentation (implementation plans, contact lists, meeting notes, and deliverables) to ensure continuity and visibility.
• Monitor service performance and SLAs; proactively resolve issues and coordinate internal resources to prevent repeat concerns.
• Demonstrate strong organization and prioritization, managing multiple accounts and requests while meeting deadlines and client expectations.
• Travel as needed for client meetings, onsite visits, or internal planning sessions.
• Perform other duties and special projects as assigned by leadership.

Requirements

• College degree or equivalent industry experience
• Intermediate Microsoft Office Skills
• Existing IARA Certification or ability to become certified
• 3-5 years of wholesale and/or retail remarketing industry work experience
• Knowledge of ARI internal systems: VR IMS, GDT, FleetTrak, MV4 Pricing System and VI Client
• Must be able to conduct Internet research, and understand Auto IMS, VIN decoding and Guidebooks
• Must have knowledge of the automotive remarketing industry

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement