Contact Center Representative

Role Overview

• Provides positive and professional inbound customer service to ensure issues are resolved efficiently
• Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services
• Takes ownership of customer concerns and resolves customer issues at first point of contact
• Ensures due diligence is taken to support the accuracy of all customer transactions
• Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes)
• Contributes to and supports business objectives
• Acts as a brand champion for your business area / function and the bank

Requirements

• High School Diploma or GED
• Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
• Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
• Exceptional listening skills and a curiosity for helping customers
• Strong relationship management skills
• Positive and energetic demeanor with excellent listening, reading, and communication skills
• Experience handling confidential information preferred
• Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)

Benefits

• Health insurance
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development and reward recognition