ServiceNow Consultant, ITOM – Senior/Specialist

Role Overview

• Develop and maintain a scalable CMDB aligned with the CSDM framework;
• Define governance policies and Configuration Item (CI) structures;
• Implement data governance practices ensuring integrity, quality, and compliance;
• Create strategic roadmaps for CMDB evolution;
• Configure and manage ServiceNow Discovery for automatic asset discovery;
• Manage deployments and configurations of MID Servers;
• Develop custom discovery patterns using NDL;
• Integrate ServiceNow with cloud platforms via APIs;
• Administer and configure ITOM applications such as Event Management, Orchestration, and Service Mapping;
• Implement monitoring policies and automated remediation workflows;
• Create event correlation rules and alert suppression policies;
• Develop and maintain ITOM operational dashboards and reports;
• Manage IRE (Identification and Reconciliation Engine) rules;
• Administer integrations with authoritative data sources;
• Conduct data quality audits and CMDB remediation;
• Monitor CMDB health indicators and discovery coverage;
• Implement data validation and transformation procedures;
• Execute end-to-end Service Mapping projects for applications and services;
• Configure information collection for Business Services;
• Validate mapping accuracy and correct inconsistencies;
• Produce technical documentation related to mapped services;
• Perform root cause analysis on complex infrastructure issues;
• Support performance optimization and capacity planning initiatives;
• Coordinate activities across multidisciplinary teams;
• Deliver training and support change management initiatives;
• Prepare process documentation and share technical knowledge;
• Implement governance frameworks for ITOM environments;
• Ensure compliance with security requirements and corporate regulations;
• Apply data governance policies and platform best practices;
• Other routine duties within the area.

Requirements

• Strong experience on the ServiceNow platform;
• Experience with ServiceNow ITOM modules;
• Advanced knowledge of Discovery, Service Mapping, and Event Management;
• Experience administering and developing ITOM applications;
• Knowledge of Data Certification;
• Knowledge of vulnerability management and security scanning tools;
• Experience developing and consuming REST and SOAP APIs;
• Proficiency in JavaScript for platform customizations;
• Knowledge of Jelly and AngularJS;
• Experience with Flow Designer, Orchestration, and IntegrationHub;
• Knowledge of CMDB and CSDM;
• Experience with IRE (Identification and Reconciliation Engine);
• Knowledge of IT infrastructure, network components, and network protocols;
• Experience with Windows, Linux, and Unix operating systems;
• Knowledge of cloud platforms such as AWS, Azure, or GCP;
• Knowledge of virtualization using VMware and Hyper-V;
• Familiarity with ITSM processes and the ITIL framework;
• Experience in technical documentation and knowledge sharing;
• Required: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Preferred: ServiceNow CMDB certification;
• ServiceNow CSDM certification;
• ServiceNow Certified System Administrator (CSA);
• ServiceNow Certified Application Developer (CAD);
• ServiceNow Certified Implementation Specialist (CIS);
• Advanced experience in enterprise data governance;
• Experience with event automation and automated remediation;
• Experience in complex CMDB and ITOM transformation projects;
• Experience defining strategies and roadmaps for ServiceNow platform evolution.

Tech Stack

• Angular
• AWS
• Azure
• Google Cloud Platform
• ITSM
• JavaScript
• Linux
• ServiceNow
• SOAP
• Unix
• VMware

Benefits

• National medical coverage for employees and dependents through Bradesco or Unimed;
• Nationwide dental coverage;
• Meal Allowance or Food Voucher (employee's choice);
• Childcare assistance;
• Life insurance for employees and dependents;
• Gympass for employees and dependents;
• EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7);
• Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
• Discounts on fee packages and special banking rates with Itaú and Bradesco;
• Option for payroll-deductible loans (repayment directly deducted from salary);
• Reimbursement program for certain external certifications;
• Training: The company provides training and development platforms online and in-person across soft skills, technologies, and domains covering over 15,000 topics;
• Long-service awards: the company recognizes employees for commitment and loyalty at 3, 5, and 10 years, and every 5 years thereafter;
• Employee referral bonus for successful hires;
• Fit4Life — a program encouraging physical exercise for employees with scheduled online functional training sessions;
• International experience: depending on your skills and business needs, you may be eligible for positions abroad (within and outside Latin America);
• And more.