Key skills
AWSAzureITSMServiceNowSOAPAnalyticsAgileScrumKanbanLeadershipStakeholder ManagementMentoringCommunication
About this role
Role Overview
- Design end-to-end solutions on the ServiceNow platform aligned with business needs and corporate architecture;
- Translate business requirements into scalable, sustainable technical solutions;
- Act as a link between stakeholders, business areas and technical teams;
- Create technical and architectural designs and solution blueprints;
- Ensure adherence to ServiceNow best practices, governance standards and architecture;
- Define and oversee integrations between ServiceNow and external corporate systems;
- Provide technical guidance to developers and implementation teams;
- Support architectural decisions and technical reviews of solutions;
- Identify opportunities for automation and optimization of business processes;
- Ensure the quality, performance, security and scalability of implemented solutions;
- Participate in meetings with international stakeholders, leading presentations and technical discussions in English;
- Produce and maintain functional, technical and architectural documentation for solutions;
- Create architecture diagrams, process flows and design artifacts;
- Monitor new features and releases of the ServiceNow platform;
- Propose continuous improvements and innovation initiatives leveraging ServiceNow platform capabilities.
Requirements
- Proven experience in ServiceNow Solution Design, Solution Architecture or related technical roles;
- Strong knowledge of the ServiceNow platform and its core modules, including ITSM, ITOM and CMDB;
- Experience designing end-to-end enterprise solutions using the ServiceNow platform;
- Solid understanding of ITIL processes and best practices;
- Experience in agile environments using Scrum and/or Kanban;
- Strong analytical and problem-solving skills;
- Ability to convert business requirements into scalable technical solutions;
- Ability to manage multiple priorities in dynamic environments;
- Organized, detail-oriented profile with a strong focus on delivery quality;
- Excellent communication and stakeholder management skills;
- Ability to collaborate across technical teams and business areas;
- Mandatory: Bachelor's degree in Information Technology, Computer Science, Engineering or related fields;
- Preferred: Hands-on experience configuring the ServiceNow platform;
- Experience with customizations and development on the ServiceNow platform;
- Experience with REST and SOAP integrations in ServiceNow;
- Knowledge of integrations with Azure and AWS cloud platforms;
- Experience with ServiceNow Performance Analytics and Reporting;
- Experience in the Utilities or Energy sector;
- ServiceNow Certified System Administrator (CSA);
- ServiceNow Certified Application Developer (CAD);
- ServiceNow Certified Implementation Specialist (CIS);
- ServiceNow architecture certifications;
- Experience in technical leadership and team mentoring.
Tech Stack
- AWS
- Azure
- ITSM
- ServiceNow
- SOAP
Benefits
- Medical insurance for employees and dependents with nationwide coverage (Bradesco or Unimed options);
- Dental insurance with nationwide coverage;
- Meal voucher or food allowance (employee's choice);
- Childcare assistance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- Employee Assistance Program (EAP) with services including Financial Assistance, Legal Assistance, Social Assistance and Psychological Support (24/7);
- Discounts and preferential rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and preferential banking rates with Itaú and Bradesco;
- Option for payroll-deductible loans (repayments deducted directly from salary);
- Reimbursement program for selected external certifications;
- Training: company offers a training and development platform with remote and in-person courses in soft skills, technologies and domains covering over 15,000 topics;
- Long-service awards recognizing employees for 3, 5 and 10 years of service and every 5 years thereafter;
- Employee referral bonus for successful hires;
- Fit4Life – program to encourage physical exercise for employees, including scheduled online functional training sessions;
- International opportunities: depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
- And more.