Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
Serves as primary contact for customers.
Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
Investigates all concerns/issues to assure accurate information is provided in a timely manner.
Provides resolution for all customer concerns and inquiries.
Communicates and coordinates with the appropriate internal departments to resolve customer concerns.
Documents and codes accurately all inquiries/concerns.

High School Diploma or Equivalent (GED)
(Required)
Minimum of 1 year-Customer Service (Preferred)
Skills: Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork

Customer Care Associate, Commercial Team

Key skills