IT Project Manager – North American Service Delivery Group

Role Overview

• Ensure the in-scope, on-time, and on-budget delivery of suite of identification system solutions for State government customers in the United States
• Work with stakeholders to define the project scope, objectives, and deliverables
• Determine the resources (time, money, personnel) needed for the project and allocate them accordingly
• Develop a detailed project timeline, including milestones and deadlines
• Set-up the original budget for the project for each labour and expense category
• Forecast the costs for each labour and expense category as the project unfolds
• Monitor the project’s financial performance, ensuring that spending stays within the approved budget
• Prepare financial reports to keep stakeholders informed about the project’s budget status
• Create the Baseline schedule for the project aligned with the initial budget
• Maintain and update the schedule by updating the actual and planned start and end dates of each activity, with a focus to ensure timely delivery
• Report schedule progress, based on milestones relative to the baseline
• Provide regular updates to stakeholders through meetings, emails, and reports
• Gather feedback from stakeholders and incorporate it into the project plan as needed
• Address any conflicts or issues that arise among stakeholders to keep the project on track
• Identify potential risks that could impact the project’s success
• Develop strategies to mitigate identified risks, such as contingency plans
• Continuously monitor risks throughout the project and adjust plans as necessary
• Assign tasks to team members based on their skills and expertise
• Monitor the performance of team members to ensure tasks are completed on time and to the required standard
• Provide support and guidance to team members, helping to resolve any issues that arise
• Collect data on project performance, such as task completion rates and quality metrics
• Analyze the data to identify trends and areas for improvement
• Prepare detailed reports on project progress and present them to stakeholders
• Various other duties and responsibilities.

Requirements

• Legally eligible to work in the United States
• Fluent in English (speak, read, write)
• Ability to travel approx. 4-12 weeks/year
• Bachelor’s degree in Computer Science, Information Technology (or similar) or Business or an equivalent combination of relevant education and additional years of work experience
• Knowledge of the following: IT systems (infrastructure/applications and supporting technologies, methodologies, etc.)
• Project planning, scheduling and resource allocation
• Risk management and mitigation
• Budgeting and financial management
• Proficiency in Microsoft O365, Project, Jira
• 8+ years of experience managing complex, large scale IT projects
• Critical thinking skills
• Interpersonal skills
• Adaptability

Benefits

• health, medical and life insurance benefits
• 401k plan with company matching