Provides administrative service, support, navigation & or solutions in accordance with level of experience, education & established policies & procedures.
Performs clerical functions including customer service, data entry, maintenance & organization of records.
Supports key customers in exceeding their expectations.
Collaborate on performance improvement activities as indicated by outcomes in program efficiency & customer experience.
Respond to HR inquiries related to benefits, payroll, leave administration, HRIS systems, and policy interpretation with accurate and complete information.

Associate’s degree or equivalent experience
Minimum 1+ years of progressive experience in a high-volume contact center or customer service role
Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems
Experience in HR Shared Services environment, benefits, payroll, leave administration, HRIS systems and talent acquisition (nice to have)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Agent, Colleague Support, HRSS – Tier I Contact Center

Key skills