Upon contract execution, delegate new projects to team members and convey initial project analysis to ensure the PM’s have clear direction to successfully implement the scope of work for assigned projects.
Collaborate with Operational Department leads to prioritize projects based on customer requirements, revenue targets and resource availability.
Ensure all team members are effectively communicating project statuses, milestones, and customer deliverables on a routine basis.
Develop a relationship and serve as an escalation point of contact for Arium as well as Zayo Operational management.
Must have an overall view on the projects ensuring that issues are raised quickly and addressed from a technical and operational perspective.
Contribute to workflow enhancement initiatives for internal operational teams within Zayo’s systems.
Determine appropriate revenue recognition, ensure timely delivery, and monitor budgets for all assigned projects.
Collaborate with Regional teams, strong communication for process & KPI updates.
Develop and maintain working knowledge of customer contracts and customer expectations.
Measure projects performance using systems and reporting tools.
Ensure that system data is accurate, timely, and complete.

Bachelors Degree, Industry specific certifications
Five to seven (5-7) years equivalent telecom industry experience
Experience managing off-site teams strongly preferred
Understanding of project budgets, budget management, project controls and risk registers
Understanding of capex spend and field forecasting
Understanding of OSP/ISP construction
Understanding of customer installation, test and turn-up procedures
Ability to understand new and emerging networking technologies
Thorough understanding of project management fundamentals including requirement definition, resource scheduling, risk mitigation and change management
Demonstrate experience in managing multiple team members to deliver time-sensitive projects
Proficiency in customer relationship management with agility to adapt approach to satisfy customer’s needs
Ability to understand financial metrics and identify remedies to financial issues related to fiber deployments
Strong ability to lead a team thru goal setting, prioritization & performance measuring to achieve Zayo objectives
Strong computer skills, especially Oracle, Microsoft Office, Word, Excel, etc.
ServiceNow.
Experience using Sitetracker is a plus.
Experience presenting to management and peer audience.

Manager of Project Delivery

Key skills