About this role

Design the end to end journey of a service to enable a user to complete their goals.
Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications.
Monitoring of industry trends, design best practices, and emerging technologies.
Managing risk and strengthening controls in relation to the work your team does.
Collaborating with other areas of work to keep up to speed with business activity and strategies.

Extensive experience in conversation design, with a strong track record of creating engaging, user-focused interactions.
Exceptional cross-functional communication and influencing skills, enabling you to collaborate effectively across teams and drive alignment.
Proven leadership abilities.
Advanced knowledge of NLP, with the ability to apply it to real-world conversational AI solutions.
Strong data-driven decision-making skills, leveraging insights to inform design and strategy.
Vision for conversational AI products, including experience integrating search and virtual assistant capabilities.

Senior AI Conversational Designer

Key skills