Monitor and drive adoption and support expand opportunities with clients.
Work consultatively with clients to identify opportunities for customer value.
Collaborate with colleagues to ensure operational matters are properly addressed.
Manage strategic client relationships post sale to ensure customer satisfaction.
Establish and maintain C-level long-term trusted relationships with clients.
Analyze results of NPS survey and define & manage action plan.

Strong background in risk, analytics, and buy-side technology.
Proven ownership of post‑sale Customer Success across complex buy‑side clients.
Strong experience in risk analytics, portfolio analytics, or investment risk solutions.
Deep understanding of Investment Management and Asset Management workflows.
Ability to use customer usage data, analytics, and health signals to assess adoption.
Experience building and executing Customer Success plans post go‑live.

Attractive salary, bonus scheme, and pension are essential for any work agreement.
flexible working hours and a hybrid workplace model.

Principal Customer Success Manager – Risk Analytics, Investment Management Software

Key skills