Implementation Consultant

Role Overview

• Own Customer implementations from the Sales handoff through to Support handover
• Own project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the Customer
• Manage internal resources in alignment with the project budget
• Provide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and Unifyr
• Lead customer workshops, prepare requirements and user documentation for project delivery
• Unifyr platform configuration.
• Document configuration environments for handover to Unifyr technical support to address questions and issues that arise post launch.
• Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, Customer Success or Service Delivery teams
• Ensure that the delivered solution makes the best use of the capabilities of the Unifyr products and meets the customers’ specified requirements
• Quality assure that the delivered solution meets specification
• Manage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer success
• Be involved in, and where applicable, develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery
• Develop and maintain a deep knowledge of Unifyr products, the business processes involved in partnering automation and best practices in partner management
• Maintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest level.

Requirements

• Bachelor’s degree in business or a related field or equivalent work experience
• 2+ years’ experience working for a software vendor, reseller or consultancy in a customer facing role, implementing software projects for clients
• Highly skilled and experienced business analyst
• Specific background in channel management, CRM/PRM solutions, marketing automation or other business applications is preferred
• Technical capability and experience in technical implementations such as Salesforce integration (SFDC)
• Highly skilled at interfacing with all levels of an organization and direct customer/client management experience
• Excellent communication skills: written, spoken, telephone and presentations
• Proven ability to deliver highly accurate written documentation
• Self-motivated and capable of prioritizing and delivering tasks independently
• Proven ability to process and apply new information quickly
• Commitment to achieving the highest standards of project delivery
• Ability to set and manage priorities judiciously
• Strong attention to detail
• Effective project management and analytical skills
• Able to establish, develop and maintain positive, long-term working relationships with team members and clients
• A result driven, proactive, enthusiastic and adaptable team player who relishes a challenge and the chance to expand and grow their skills
• Ability to focus on assigned tasks until completion
• Willingness and skills to work for short periods on customer site anywhere in the world if needed.

Tech Stack

• SFDC

Benefits

• Flexible work arrangements